Post by happyhorsedriver on Dec 5, 2009 23:54:30 GMT
I ordered a new pair of wellibobs for the winter months and decided to go for a nice fur lined pair to keep my toes nice and cosy however when they arrived they were just normal wellibobs so I thought I would send an e-mail to Robinsons to make them aware as I had paid extra for the luxury of fur lined wellibobs granted not a huge amount but still it is the principle so I thought I would share the e-mail with you all as my friends who have read it think it is hilarious...
Hi
I received my order today (order ******) and as always I am happy with the service I have received.
I have one small enquiry I purchased a pair of wellibobs what drew me to purchasing them was the fact that they were fur lined great for keeping my toes extra cosy during the cold Scottish winter and I didn't mind paying the extra £4 for this added luxury now can you imagine my disappointment when I received them and they are not fur lined in fact they are just the same as my previous wellibobs I know it isn't a lot of money but when I could have bought a normal pair for £29 it does seem a bit of a waste now it may have been a oversight on my account but I checked the Joules website and it clearly states for the fur lined wellibob and I do quote "With cosy faux fur linings for blissfully warm feet." My wellibobs have no hint of faux fur a nice textile inner but not the faux fur I was looking forward to slipping my feet into.
I won't be returning my wellibobs which is the usual response as my current wellibobs have died a death and these ones are badly required I just thought that it is a matter that needs to be brought to someone's attention as it is clearly false advertisement the wellibobs aren't fur lined they are normal wellibobs. I look forward to your response I guess my extra £4 can go towards the rather funky bag that came with my wellibobs but that won't keep my feet nice and cosy this winter.
Kind Regards
Kim (non fur lined wellibob wearer)
You may be wondering the outcome well after they sent me an e-mail with a picture of the style of wellibobs I had bought for me to confirm that they indeed were the ones minus the faux fur lining the kindly refunded me my £4 result ;D I'm not one to complain but on this occasion I thought I had to say something I hope you all enjoyed ;D
Hi
I received my order today (order ******) and as always I am happy with the service I have received.
I have one small enquiry I purchased a pair of wellibobs what drew me to purchasing them was the fact that they were fur lined great for keeping my toes extra cosy during the cold Scottish winter and I didn't mind paying the extra £4 for this added luxury now can you imagine my disappointment when I received them and they are not fur lined in fact they are just the same as my previous wellibobs I know it isn't a lot of money but when I could have bought a normal pair for £29 it does seem a bit of a waste now it may have been a oversight on my account but I checked the Joules website and it clearly states for the fur lined wellibob and I do quote "With cosy faux fur linings for blissfully warm feet." My wellibobs have no hint of faux fur a nice textile inner but not the faux fur I was looking forward to slipping my feet into.
I won't be returning my wellibobs which is the usual response as my current wellibobs have died a death and these ones are badly required I just thought that it is a matter that needs to be brought to someone's attention as it is clearly false advertisement the wellibobs aren't fur lined they are normal wellibobs. I look forward to your response I guess my extra £4 can go towards the rather funky bag that came with my wellibobs but that won't keep my feet nice and cosy this winter.
Kind Regards
Kim (non fur lined wellibob wearer)
You may be wondering the outcome well after they sent me an e-mail with a picture of the style of wellibobs I had bought for me to confirm that they indeed were the ones minus the faux fur lining the kindly refunded me my £4 result ;D I'm not one to complain but on this occasion I thought I had to say something I hope you all enjoyed ;D